Professional Summary

Creative, multi-talented individual who excels in web design, proofreading/editing, research and programming. I have more than 20 years experience working with computers and in research, and 10 years in programming and web site design; I specialize in making the tools and benefits of technology accessible and understandable to users at all levels of technical expertise.

Skills

Proofreading, editing, writing, research, public speaking, coaching, web design, graphic design, scanning, OCR, typing, data entry, problem-solving

Software:  HTML, Access, SQL Server, Excel, Publisher, PaintShop Pro 3-8.1, Word, Outlook, InstallShield, Javascript, Visual Basic 3-6, UNIX/Linux, CSS, Adobe Illustrator, Adobe Photoshop, Corel Draw, Macromedia Dreamweaver, Fireworks, Director, Flash, Freehand, Sound Forge

Library software:  Innovative Interfaces, Lexis-Nexis, OCLC, Dialog, ABI Inform Global, Agricola, ERIC, FirstSearch, MEDLINE, ProQuest, WorldCat

Work Experience

4/2002 - Present    Uncle Doug Rocks (freelance)    Portland, OR

Webmaster/Web Developer
• Create and edit e-commerce and informational websites using plain HTML, with added Javascript, CSS, and Flash refinements
• Design all website graphics and thematic elements
• Perform maintenance and troubleshooting of all website issues
• Provide regular updates of dynamic content
• Perform Search Engine Optimization

11/2002 - 12/2002    Norm Thompson Outfitters    Hillsboro, OR
10/2003 - 12/2003

Peak Sales Associate
• Performed expert telephone customer service and order-taking
• Provided retail guidance and advice
• Opened, prepared and verified mail orders for entry
• Entered and verified check totals for mail orders (MS Excel)

4/1997 - 4/2002    Agency Automation, Inc.    Portland, OR

Advanced Programming Projects leader/Webmaster    10/1999 - 4/2002
• Improved the functionality and user experience of the corporate website
• Programmed intermediate and advanced databases
• Performed troubleshooting and maintenance on hardware, software and the company's LAN
• Planned and executed the migration of the comparative rating product from Visual Basic 4 to Visual Basic 6

Programmer/Webmaster    4/1997 - 10/1999
• Programmed plug-in rating modules for the main comparative rating product
• Improved front-end design for the comparative rating product
• Implemented the company's transition from Quickbasic to Visual Basic 4
• Created and maintained the corporate website
• Created and edited documentation for comparative rating and other products

2/1995 - 4/1997    Washington State University    Pullman, WA

Information Technology Librarian
• Trained faculty and staff in fully utilizing the libraries' software and hardware resources
• Collaborated on the planning and smooth migration from a home-grown online catalog system to Griffin (Innovative Interfaces)
• Designed a web-based interface for Griffin
• Created electronic serials database and interface
• Created online learning modules and documentation for library user education
• Technology liaison to Education, Media, Vet Med, and Science libraries
• Member of WSU PORTALS committee

9/1986 - 6/1993    Lower Columbia College    Longview, WA

Assistant Competitive Speech and Debate Coach
• Coached nationally competitive speech and debate students
• Provided academic guidance and advised students on community outreach activities
• Supervised student use of electronic information sources

Education

8/1993 - 8/1994    Clarion University of Pennsylvania    Clarion, PA
     Master of Science, Library Science, ALA-Accredited    GPA: 3.93

9/1982 - 6/1986    The Evergreen State College    Olympia, WA
      Bachelor of Arts, Social Sciences

Affiliations

Partial Portfolio of Website Design